Personal data means any form of information that allows you to identify yourself directly or indirectly as a natural person.
PILLARS attaches great importance to the protection of your personal data and fully respects your privacy. PILLARS therefore handles and protects your personal data in a lawful, proper and transparent manner.
When processing your personal data, PILLARS evidently complies with the law, currently the Belgian law of 8 December 1992 and from 25 May 2018 the European Regulation no. 2016/679 of 27 April 2016 on data protection (better known as 'GDPR') or any other legislative decree that modifies it.
More information about the protection of personal data can be obtained from the Belgian Commission for the protection of privacy, from 25 May 2018, called the Data Protection Authority.
We invite you to read this statement carefully so that you know and understand PILLARS policy in this area.
This statement is regularly updated. The most recent version of the statement is available on our website. We will notify you via the usual communication channels if significant changes have been made.
PILLARS is the responsible for the processing of your data. Its coordinates are:
Manager SARAH VERBEKE - BIV 509238
+32 (0)470 58 37 11
PILLARS is your interlocutor and is the person who is accountable to the Data Protection Authority regarding the processing of your personal data. PILLARS determines the purposes for which your personal data are processed as well as the resources used and the processing characteristics.
Below is an overview of the categories of personal data that PILLARS can process. Other data may also be processed if necessary or useful for the continuation of the contractual relationship with PILLARS.
This indicates the context in which PILLARS obtains or processes this data. This table must be read together with the description of the purposes for which PILLARS processes the data.
|1. Identity details of the customer / client (seller or lessor, owner). 2. Identity details of prospective buyer or tenant.||Name, address, place and date of birth, nationality, fixed or mobile phone number and e-mail address.||This information is provided and processed by you when you request information, become a customer, close a mediation order or you register to use the services of PILLARS (online), for any identification or use. This information can be obtained, among other things, by reading in your identity card.|
|Information about the property of the client (seller or lessor, owner).||Property title, urban development extract, soil certificate, inspection certificate of the electrical installation, Energy certificiate, information about the overflow sensitivity, post-intervention file, information about the heritage value.||This information is provided by you or requested by PILLARS from the government or technical experts on your behalf.|
|Information from prospective tenant relating to a lease contract proposal.||Information about profession and employment, solvency, family situations, wages etc.||This data is collected using forms and contracts that you fill in at your request.|
|Additional information for concluding a rental agreement or a private sales contract.||National Insurance number.||This information is provided by you. The national register number is only used in the cases provided for or required by law.|
|Data from co-owners (or their tenants).||Name, address, place and date of birth, nationality, fixed of mobile phone number and e-mail address.||This information is provide by you as co-owner to PILLARS when PILLARS exercises the function of a steward / caretaker.|
|Data related to the performance of the services of the steward / caretaker.||Payment transactions, including names and account numbers, communication and references, card numbers, etc.||These data relate to your transactions as co-owners who are coordinated by the stewarde / caretaker.|
|Data about the operations of PILLARS with you.||The informations regarding your contacts with PILLARS, by telephone, e-mail, fax, etc. and your interactions on the web pages concerning PILLARS, its services or its partners, on social networks etc.||This information comes from contacts of any kind between you and PILLARS (at meetings or events, subscription to a newsletter, social networks, etc.).|
|Information about the behavior and preferences of the customer.||Information about your behavior and preferences regarding the use of communication and relationship channels, information about your personal choices and lifestyle, private or professional projects, hobbies, etc.||This information is the result of choices you have made or analyses performed by PILLARS in accordance with this statement and its legal obligations.|
PILLARS does not process data that reveal your race or ethnic origin, political opinions, religious or philosophical beliefs, trae union membership, health or life data or sexual orientation, genetic data or biometric data.
PILLARS collects and processes your personal data solely for the purposes described below. PILLARS ensures that only the necessary and relevant data are processed for a specific purpose.
PILLARS processes your data in the situations permitted by law, more specifically:
PILLARS must comply with legislation that obliges it, in specific circumstances, to process your personal data within the framework of its activities. These obligations may entail that PILLARS must cooperate with the competent authorities and / or third parties, and may transfer certain of your personal data to them.
This includes, among others:
The list of legal obligations for which PILLARS must process your data is not exhaustive and is subject to change.
Before concluding contracts, PILLARS sometimes has to obtain and process certain data, in particular among others:
PILLARS must process a number of data in connection with current contracts or the management of contracts, in particular to comply with administrative and accounting obligations.
Within this framework, your data can be sent internally within PILLARS to various departments, including those who are nog directly responsible for the relationship with you or the execution of a specific contract.
In particular, PILLARS processes your data in the execution of contracts as follows:
PILLARS may process your personal data for additional purposes in the context of the relationship with you and the execution of contracts.
PILLARS also processes your data for the realization of its legitimate interests. PILLARS strives to find a fair balance between the need to process data and respect for you rights and freedoms, including the protection of privacy.
Personal data are processed for, among other things:
PILLARS carries out customer segmentation - in particular according to your needs - in order to offer you suitable premises and / or services that correspond to your professional and personal situation. PILLARS can do this, among other things:
PILLARS may process your personal electronic contact information (ie your mobile telephone number and e-mail address) to send you personal information, advertisements of proposals via direct marketing or newsletters. In this case, PILLARS must first request your specific permission.
PILLARS handles your personal data with the utmost care and only shares your data to offer you the best services in the performance of its mission.
PILLARS may send your data to other entities within its group at home and abroad, in particular to the other entities of the group that assist PILLARS in the execution, management and control of the activities, including reporting, support and computer security or offering specific services and products.
In some cases, PILLARS is required by law to share your information with third parties, including:
PILLARS also transfers your data to specific service providers to help with:
PILLARS should also transfer your data to online and social network providers, which PILLARS uses to offer advertising services.
Your personal details may also be communicated to court bailiffs or lawyers in the context of legal proceedings.
In the aforementioned cases, PILLARS ensures that third parties only have limited access to the personal data needed to perform the required specific tasks. PILLARS will also ensure that third parties commit to using and using the personal data in a secure and confidential manner in accordance with the instructions of PILLARS and its data protection policy.
PILLARS will keep your personal data within the EEA. No data is therefore transferred to countries outside the EEA.
PILLARS will not store your personal data for longer than is necessary for the purposes for which the data are collected.
This perios is linked to the legal and tax obligations of PILLARS, as well as the legal requirement to keep your data up to the storage period for evidence or to respond to requests for information from the competent authority, or example:
Outside these periods your personal data will be deleted or anoymised.
PILLARS applies strict standards to protect the personal data under its control against unauthorized or unlawful processing and against unintentional loss, destruction or damage.
PILLARS therefore takes technical and organizational measures such as encryption, antivirus, firewalls, access controls, strict selection of employees and suppliers, in order to prevent and detect inappropriate access, loss or disclosur of your personal data.
In the unlikely and unfortunate case that your personal data under the control of PILLARS is compromisde by a breach of informtaion security, PILLARS will immediately act to identify the cause of such breach and take action through appropriate remedial measures. If necessary, PILLARS will notify you of this incident in accordance with the applicable legislation.
For the purposes mentioned abouv you have:
You have the right to object to the processing of your data for the purposes stated in Article IV.3 and IV.4. In the case of IV.3, however, PILLARS may continue to process the personal data if there are compelling legitimate reasons for the processing that outweigh your interests, rights and freedoms or grounds related to the establishment, exercise or substantiation of a legal claim.
You can exercise your rights by sending a written request by mail, which is dated, signed and enclosed with copy of your ID to PILLARS - Sarah Verbeke, Lijsterheok 2, 8730 Beernem or by e-mail to firstname.lastname@example.org or by a visit to the contact form on the website www.pillars.be.
In IV.5 your consent was requested to process and use your electronic contact information to send commercial information, advertising or personal proposals to you (via direct marketing campaigns or electronic newsletters). This applies in particular to communication to your mobile telephone number and e-mail address.
You have the right to object to the processing of your personal data for electronic direct marketing and to oppose the future receipt of such advertising.
You can tell us this in the following ways:
However, the exercise of the right of opposition can not prevent PILLARS from contacting you for any other purpose, including a legal obligation or performance of the contract, in accordance with this statement.
If you have complaints regarding the processing of your personal data, you can contact us as follows:
You can also submit a complaint to the Commission for the protection of privacy, by post at Drukpersstraat 15, 1000 Brussel, or by e-mail op email@example.com, o by telephong on +32 2 274 48 00.